Last updated: September 2026.

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Mercia Marina is committed to respecting and protecting the privacy of visitors, customers, berth holders, residents, tenants, contractors, employees of businesses operating at the marina, website users and other people who engage with us or visit our site. This Privacy Policy explains how we collect, use, store, share and protect personal data, including information collected through our website, CCTV and Automatic Number Plate Recognition (ANPR) systems.
This Policy applies to personal data collected online and through our activities at Mercia Marina. We will never sell your personal data.

 

1. Who We Are (Data Controller)

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is:
Madecorn Leisure LLP trading as Mercia Marina
Findern Lane
Willington
Derbyshire DE65 6DW
Email: info@merciamarina.co.uk

2. The Personal Data We Collect

We may collect and process the following categories of personal data:

a) Information You Provide Directly

•    Name

•    Postal address

•    Email address

•    Telephone number

•    Details submitted via enquiry forms

•    Correspondence if you contact us by email, post, or telephone

•    Information provided when entering competitions, promotions, or events

•    Information relevant to contractual, tenancy, berth, lease or other business relationships with us

b) Website and Device Information
When you visit our website, we may automatically collect information such as your IP address, browser type and version, device type and operating system, pages visited and time spent on the site, referring website URLs and approximate geographic location (country/region). This information is aggregated and anonymised where possible and used for analytical and performance purposes.
c) Cookies and Similar Technologies
We use cookies and similar technologies to improve your experience, analyse website usage and remember preferences. Full details are provided in our Cookie Policy. You can manage or withdraw cookie consent through our cookie management tool or browser settings, as applicable.
d) Mobile and Location Data (if applicable)
If you use any Mercia Marina mobile services and consent to location services, we may collect information about your device and approximate location. You can disable location services through your device settings.
e) CCTV and Automatic Number Plate Recognition (ANPR)
CCTV and ANPR systems operate at Mercia Marina. Depending on the camera and system, we may collect:
• images and video footage of individuals, vehicles and activity within monitored areas
• vehicle registration marks (VRMs/number plates)
• images of vehicles and number plates
• the date, time, location and direction of vehicle movements recorded by ANPR
ANPR data may be capable of being linked to a driver, registered keeper, employee or other identifiable individual and is therefore treated as personal data where applicable.

3. How We Use Your Personal Data

We use personal data for purposes including:

• responding to enquiries and correspondence
• providing information or services you have requested
• administering competitions, promotions or events
• managing contractual, tenancy, berth, lease and other business relationships
• sending marketing communications where permitted
• improving our website, services and visitor experience
• complying with legal and regulatory obligations
• protecting our rights, property, staff, customers, visitors and the safety and security of the marina
CCTV and ANPR purposes
We use CCTV and ANPR information for specified site-management, safety, security and enforcement purposes, including:
• site, traffic and parking management
• identifying and taking appropriate action in relation to vehicles involved in breaches of the marina speed restrictions
• parking and lease-condition enforcement, including checking that employees of businesses use designated business parking rather than customer parking where required
• the prevention, investigation and management of incidents and the protection of people and property
• responding to lawful and appropriate requests for relevant information from the police
• providing relevant information to insurers where it is lawful, necessary and proportionate in connection with an incident, claim or investigation
We do not use CCTV or ANPR data for purposes that are incompatible with the purposes for which it was collected unless the law permits or requires us to do so.

4. Lawful Bases for Processing

Under UK GDPR, the lawful basis we rely on depends on the purpose and circumstances of the processing. These may include:
• Consent - where you have freely given consent, for example for certain marketing communications.
• Contract - where processing is necessary to enter into or perform a contract with you.
• Legal obligation - where processing is necessary for us to comply with a legal obligation.
• Legitimate interests - where processing is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your rights and freedoms.
For CCTV and ANPR, we generally rely on our legitimate interests in managing and protecting the marina, managing traffic and parking, enforcing relevant site and lease conditions, investigating incidents and protecting people and property. Where information is disclosed to the police, insurers or another party, we consider the lawful basis applicable to that particular disclosure and disclose only where we consider the disclosure lawful, necessary and proportionate.

5. Marketing Communications​

You may be offered the option to receive marketing communications from Mercia Marina by email, post or telephone. You can withdraw consent or opt out at any time by using the unsubscribe facility provided or by contacting info@merciamarina.co.uk. We comply with applicable requirements of the Privacy and Electronic Communications Regulations (PECR).

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6. Sharing Your Personal Data​

We do not sell or rent your personal data. Where appropriate and lawful, we may share personal data with:  

• trusted service providers who process data on our behalf under appropriate contractual obligations
• professional advisers, such as legal and accounting advisers
• government authorities, regulators and law enforcement bodies where disclosure is required or otherwise lawful
• the police where relevant information is lawfully requested or disclosure is otherwise appropriate in connection with an incident or investigation
• insurers and their authorised representatives where relevant to an incident, claim or investigation and the disclosure is lawful, necessary and proportionate
• a successor organisation in the event of a business transfer
Access to CCTV and ANPR information is restricted to authorised persons. We take steps to ensure that third parties receiving personal data protect it and use it only for appropriate purposes.

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7. International Data Transfers​

Where personal data is transferred outside the UK, we ensure that appropriate safeguards are in place as required by data protection law, such as an applicable adequacy decision or approved contractual safeguards.

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8. Data Retention​

We retain personal data only for as long as necessary for the purposes for which it was collected, taking account of legal, contractual, accounting, reporting and operational requirements.
CCTV and ANPR retention
CCTV footage and ANPR data are normally retained for 1 year from the date of capture and are then deleted or overwritten in accordance with our retention procedures. We may retain specific footage or ANPR records for longer where this is necessary for an identified incident, investigation, complaint, insurance claim, legal claim, law-enforcement request or other lawful purpose. Information retained for such a specific purpose will be kept only for as long as it remains necessary for that purpose.
We periodically review our retention arrangements to ensure that personal data is not kept for longer than necessary.

9. Your Data Protection Rights

 Depending on the circumstances and the lawful basis for processing, you may have rights under data protection law to:
• request access to your personal data
• ask us to rectify inaccurate or incomplete personal data
• ask us to erase personal data in certain circumstances
• ask us to restrict processing in certain circumstances
• object to processing, including processing based on legitimate interests
• receive certain personal data in a portable format where the right to data portability applies
• withdraw consent at any time where processing is based on consent
• lodge a complaint with the Information Commissioner’s Office (ICO)

These rights are not absolute and exemptions may apply. To exercise your rights, including in relation to CCTV or ANPR information, please contact info@merciamarina.co.uk. We may need information from you to identify the relevant records and verify your identity.
ICO information and contact details are available at www.ico.org.uk.

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10. CCTV and ANPR Transparency

Signs are displayed at appropriate locations to inform visitors and motorists that CCTV and/or ANPR is in operation. The signs provide or direct individuals to information about the operator and the purposes of the surveillance. This Privacy Policy provides further information about how the resulting personal data is handled.​

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11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before submitting personal data.

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12. Data Security

We take appropriate technical and organisational measures to protect personal data. These measures include access controls, secure systems, staff training and data protection procedures appropriate to the information being handled. Access to CCTV and ANPR records is limited to authorised persons with a business need to access the information.
If a personal data breach occurs, we will assess it and make any notifications required by data protection law.

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13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be published on our website and the “Last updated” date will be revised.

 

14. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy, CCTV or ANPR, or how we handle personal data, please contact:
Mercia Marina
Findern Lane
Willington
Derbyshire DE65 6DW

Email: info@merciamarina.co.uk

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